Automation Technical Manager
Job Vacancy - 2022-02-17
|More than 8+ Years years
DUTIES AND RESPONSIBLITIES:
- -Provides guidance
and oversight on all Audio Visual and Control projects.
- -Develops and
maintains quality documentation & procedures for the projects.
- -Dispatches the
installation work on the technicians and support engineers ensuring that
all work is conducted on time and with proper quality.
- -Preparing BoQ,
solution design based on customers’ requirements and RFPs.
- -Preparing logical
and physical diagrams.
- -Doing presales
activities, presentations, doing demos and POCs
proposals, technical write-ups and user manuals.
- -Manages the
customer installation process based on business and technical requirements
indicated in the design.
- -Ensures that all
customer problems are promptly and professionally resolved by the
technical support team.
- -Acts as an
escalation point for high severity customer issues that arises from within
the team; directly from customers; or from other functions such as Sales
and manages customer escalations with the vendor if the need arises.
- -Works to ensure
that customer satisfaction is always our highest priority; Develops and
communicates the expectation and acceptable levels of service required by
our customers. Ensures all support requests are managed, assigned, and
completed to agree upon expectations.
- -Works closely with
customers, Support Engineers, Development Engineers, Professional Service
engineers, Product Management team and Sales Engineers to share product
knowledge and provide resolution to customer requirements.
- -Demonstrate a model
leadership and perform all people management responsibilities ensuring
high morale and attainment of operational objectives by ensuring:
- -Proper staffing of
own department in line with the business plans
- -Employees have
clear job objectives
- -Employees receive
the appropriate training and development
- -Employees receive
appropriate compensation in line with their performance
continuous 2 ways communication with the teams
- -Motivate and recognize top performers
EDUCATION, KNOWLEDGE AND EXPERIENCE:
- -Bachelor’s Degree
in Computer Science, Electrical Engineering, Communications Engineering,
or equivalent discipline
- -Fluent English and
Arabic, both spoken and written
- -Good understanding
of company’s products and services
- -Experience in
managing Audio Visual and Control related projects and initiatives
- -Experience related
to installing, maintaining, and troubleshooting products
- -Experience with
AutoCAD and Microsoft Visio
- -An understanding of
business processes and constraints
- -Minimum 8 years of
experience with at least 1 year in a similar position